You can delete your OmniPanda account and your personal information yourself, at any time, from inside the app or on the web. There is no form to fill in and nobody to ask.
Delete it yourself
In the OmniPanda app: open Settings → Profile, scroll to Danger zone, and tap Delete account.
On the web: the same place — sign in, then Settings → Profile → Danger zone → Delete account.
Either way you confirm by typing DELETE. The deletion happens straight away. It cannot be undone and we cannot restore a deleted account.
What we delete
- Your account and your login.
- Your profile: name, email, avatar, investor questionnaire answers and settings.
- Your chats with OmniPanda, and your saved context.
- Your brokerage connections — they are disconnected, and the access we held is revoked.
- Your AI portfolio enrollments, which stop managing anything.
What we keep, and why
We keep your orders, AI portfolio enrollments, portfolio value history, points and billing for seven years. Financial and tax law requires us to, so these are not ours to delete on request. They are kept for that purpose and nothing else. Our Privacy Policy describes this in full.
What deleting does not do
- It does not close your brokerage account, and it does not sell, move or protect anything you hold. Your positions stay yours, at your brokerage, exposed to the market.
- It does not cancel a subscription bought through the Apple App Store or Google Play. Cancel that in the store, or it may keep billing you.
- Unused points are forfeited and are not refunded.
If you cannot sign in
Email info@pandamensional.ai from the address on the account and ask us to delete it. We will confirm it is you and delete the account within 30 days.